Client testimonials

You guys are too good. Fantastic work. I am very pleased with the information you provided. Thank you again.

Just to let you know that I have recovered our Hilux. After receiving your report that the tilt truck and property were on the market for sale, I booked flights to Brisbane. When we headed down the long driveway, my vehicle was right in front of us with the bonnet up. The battery was flat after sitting unused for a while. There was no fight or argument. We said we were there to collect the vehicle and the handover was straightforward.

There are not many authorities that can do much about these businesses. Police often do not want to get involved. I had reported to the ACCC and the Office of Fair Trading, but operators close one company name and start again. Many thanks, Robert. All the best.

Thanks for your email, Robert. Now that I know she is fine. As long as I know she is happy and safe, that is all I wanted to know. Thanks again for finding the truth for me. I can move on now.

I have told my parents about your skill and professional service, and they may need your help with another issue too.

My cousin received my letter and phoned me within minutes of opening it and reading it. We have had some warm phone conversations. Some years ago she had attempted to contact me but was unsuccessful.

I will be visiting her in a few weeks to spend time together. It will be very special to see each other again after so many years. Thank you to you and your team for your investigations and for locating her.

Hi Robert, I have read through the report and I am very happy with its findings.

Thank you so much for such an extensive investigation report. You guys are amazing. Thank you for everything.

Thank you for the letter. I forwarded it on. I wanted to thank you for what you did, and your colleague too. You both gave a lot of time to us, worked really hard and gave us a definitive answer. I appreciate it more than you know.

I am so happy that this chapter is now closed. You are a very good person. Thank you for your absolute honesty, kindness, knowledge and professionalism. I hope you are proud of what you do. I can only imagine how many people you have helped.

Dear Robert, I thank you for your excellent work in finding both my sister and brother. We have already been in touch and are united at last. I cannot recommend you enough. Totally professional and meticulous in your research.

I rang my brother last night and spoke to him for the first time in many, many years. This reunion has been a long time coming and I almost could not believe it was happening.

Thank you for your services. Very efficient and professional. You have done me a great service here. Truly.

Based on the findings we feel there is no need to pursue this matter any further. Please advise if there is any charge for your services and I will make payment arrangements.

Again, thank you very much for your assistance. It is greatly appreciated.

The family member confirmed that the finding is correct. Thank you again for your hard work. The family truly appreciates your professionalism.

When I first rang your firm I felt very nervous. Your office made me feel at ease. Helpful, polite, very well mannered. I spoke to Robert about my problem in detail; he explained what could be done and what was needed from me. I emailed the details off and within three days an email arrived containing everything needed, in such detail. Fantastic.

In January this year I contacted you again on something urgent with a 48-hour timeframe related to my previous matter. Before I knew it I received five pages of information that far exceeded anything I thought possible. Accurate and within that timeframe. It allowed me to see the person and discuss problems over lunch.

Please accept my deepest thanks for all your efforts on my behalf in these matters.

The husband admitted his fraud in court yesterday. A job well done.

Thank you very much for the report. It is exactly what I need. Am I able to send the report to my lawyer to see if we can use it for our next court hearing?

Thank you very much for your excellent service. I am very pleased you were able to find him. I immediately remembered his surname when I saw it on your report. That is definitely him. Once again thank you very much. I will make contact.

Just letting you know that I have managed to find her. She is back living in Brisbane. From the advertisement on page 17 of the report, I rang the shop and they confirmed she is the current manager. I can now provide a copy of my Will to her. Success.

I would like to sincerely thank you for all the work you and your colleague have done for me. It has proven to be very helpful indeed.

For many years we had been receiving abusive letters through the post. The police would say they would investigate and nothing would happen. Our brand-new fence was spray-painted and ruined. We had CCTV of his ute and the tyres, but charges were still not laid.

A good friend advised me to contact ProFact. Robert advised instantly that he was happy to take on this case. Staff were constantly in contact with us. The final report was extremely thorough. Our lawyer asked that the expert witness the court hearing. That was what we needed to stop these letters.

Thanks to their devotion and dedication we finally had it solved. We went on to win our court case on their evidence. The Magistrate also awarded that all costs we had paid out to that point were to be reimbursed.