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Services

Private investigation services, delivered to one licensed standard.

ProFact is a nationally licensed private investigation firm serving corporate clients, law firms, insurers, government agencies and private individuals across Australia. Surveillance, desktop intelligence, background review, forensics and related work are scoped by a senior investigator, run under documented operating protocols and reported in a form suitable for review, dispute resolution and court where required.

Capability / 01

Surveillance Investigations

Surveillance is the backbone of factual claims investigation. We deploy locally based investigators within agreed windows, capturing claimant activity under continuous chain-of-evidence protocols. Every observation is time-coded, written contemporaneously and produced in a form designed to be defended on the stand.

Scope of work

  • Claimant activity surveillance
  • Static and mobile deployment
  • Covert video evidence collection
  • Pre-trial and pre-mediation observation
  • Subject location and pattern analysis
  • Multi-day, multi-state campaigns

Reporting & outcomes

  • Court-admissible video with embedded metadata
  • Time-coded activity narrative report
  • Investigator statement of observation
  • Continuous chain-of-evidence file
  • Concise summary for claims review
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Capability / 02

Workers Compensation Investigations

We work alongside scheme agents, self-insurers and authorities to verify claims activity, support return-to-work decisions and protect long-tail claims from drift. Briefs are scoped against the claim’s commercial and clinical context, not just the legal threshold.

Scope of work

  • Return-to-work verification
  • Injury claim factual investigation
  • Activity monitoring on capacity claims
  • Restricted-duty surveillance
  • Statements from treating doctors and witnesses
  • Investigation through litigation

Reporting & outcomes

  • RTW capability assessment
  • Activity surveillance log with video
  • Factual investigation report
  • Statements supporting claim determination
  • Ongoing claim integrity updates
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Capability / 03

Public & Product Liability

Liability claims live or die on early factual evidence. We attend scenes, locate and interview witnesses, and document conditions before recollection drifts. The work is structured around the elements the insurer or defendant needs to discharge or contest.

Scope of work

  • Incident-scene attendance and documentation
  • Witness location and statement collection
  • Factual evidence gathering
  • Site condition photography and measurement
  • CCTV identification and preservation requests
  • Subject and witness re-interview

Reporting & outcomes

  • Factual investigation report
  • Signed witness statements
  • Scene photography and diagrams
  • CCTV preservation file
  • Indexed evidence pack
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Capability / 04

Insurance Fraud Investigations

Fraud work is methodical, not theatrical. We approach suspicious claims with the same evidentiary discipline as any other matter: building the picture, testing the version of events, and preserving the file for downstream prosecution, denial or recovery.

Scope of work

  • Suspicious claim investigation
  • Organised ring identification
  • Cross-claim pattern analysis
  • Asset, lifestyle and capacity inconsistency
  • Network mapping and association analysis
  • Joint operations with insurer SIU teams

Reporting & outcomes

  • Fraud assessment report
  • Network and pattern documentation
  • Evidence package suitable for referral
  • Statement of investigator findings
  • Supporting OSINT and surveillance file
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Capability / 05

Desktop & OSINT Investigations

Open-source and digital footprint work fills the gap between the file and the field. Conducted under documented chain-of-evidence protocols, every source is captured, hashed and presented in a form that holds together if challenged.

Scope of work

  • Open-source intelligence on subjects
  • Social media review and content capture
  • Digital footprint and activity mapping
  • Cross-platform identity verification
  • Asset, business and association searches
  • Public record and disclosure retrieval

Reporting & outcomes

  • Digital intelligence report
  • Captured material with hash values and timestamps
  • Source-cited findings ledger
  • Identity and association map
  • Briefing prepared for field deployment
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Capability / 06

Background Investigations

Background work informs claims strategy before it informs claims decisions. We compile claimant history, prior claims activity and employment record into a single, source-cited profile: useful for triage, useful at hearing.

Scope of work

  • Claimant profile and history
  • Employment verification
  • Education and qualification verification
  • Prior claims and litigation history
  • Residential and association mapping
  • Asset, business and director searches

Reporting & outcomes

  • Comprehensive background report
  • Source-cited history ledger
  • Prior claims and litigation summary
  • Employment and capacity history
  • Risk profile for claims management
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Capability / 08

Technical Surveillance Counter-Measures

TSCM sweeps detect covert audio, video and data-exfiltration devices in boardrooms, executive offices, residences and vehicles. Sweeps are conducted discreetly outside business hours, using calibrated RF, non-linear junction and physical inspection protocols, with a written report suitable for board reporting and downstream legal action.

Scope of work

  • RF spectrum analysis across listening bands
  • Non-linear junction detection of dormant devices
  • Thermal and physical inspection of fixtures
  • Telephone, network and cabling inspection
  • Boardroom, executive office and residence sweeps
  • Vehicle and meeting-venue sweeps

Reporting & outcomes

  • Written sweep report with findings ledger
  • Location diagrams and device photography
  • Recommendations for environmental hardening
  • Chain-of-evidence file for any device recovered
  • Board-level summary on request
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Capability / 09

Forensic Handwriting Examination

Forensic handwriting and document examination resolves contested signatures, altered records and disputed authorship. Examinations are conducted by accredited document examiners under recognised methodology, with findings produced in a form ready for affidavit, hearing or tribunal.

Scope of work

  • Signature authenticity comparison
  • Disputed will, deed and contract examination
  • Altered, obliterated and inserted entries
  • Authorship attribution across writers
  • Indented impression and ink analysis
  • Specimen collection and protocol guidance

Reporting & outcomes

  • Expert examiner's report
  • Affidavit and signed statement of opinion
  • Annotated exhibit comparison sheets
  • File prepared for hearing or tribunal
  • Expert evidence at trial on request
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Capability / 10

Forensic Audio Analysis

Forensic audio work clarifies disputed recordings, tests authenticity and produces a defensible transcript. Examinations are conducted under documented chain-of-custody, with original files hashed on receipt and every enhancement logged. Findings are presented in a form built to withstand challenge.

Scope of work

  • Recording authentication and integrity check
  • Noise reduction and intelligibility enhancement
  • Disputed-utterance and transcript verification
  • Speaker comparison and attribution
  • Edit, splice and continuity analysis
  • Covert recording admissibility review

Reporting & outcomes

  • Authentication and enhancement report
  • Verified forensic transcript
  • Hashed original and working-copy files
  • Expert opinion suitable for affidavit
  • Expert evidence at hearing on request
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Capability / 11

Computer & Mobile Forensics

Digital forensics recovers, preserves and interprets evidence from computers, phones, cloud accounts and removable media. Acquisitions are conducted forensically with hashed images and a continuous chain-of-custody, supporting workplace investigations, IP misappropriation matters and civil litigation.

Scope of work

  • Forensic acquisition of computers and laptops
  • Mobile device extraction (iOS and Android)
  • Cloud account and email preservation
  • Deleted-data recovery and timeline analysis
  • IP exfiltration and unauthorised access review
  • USB, network and external-media analysis

Reporting & outcomes

  • Hashed forensic image and working copy
  • Digital forensic examination report
  • Timeline and artefact summary
  • Indexed exhibit pack for legal teams
  • Expert evidence at hearing on request
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Consultations are conducted by a senior investigator. We will scope the matter, confirm capability and provide written terms before any work begins.

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