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Brief a senior investigator.

Every enquiry is reviewed by a senior investigator. We will scope the matter, confirm capability and provide written terms before any work begins. Initial discussions are confidential and carry no obligation to proceed.

Submit a brief / 01

Outline the matter.

You can be as brief as you need to be at this stage. We will follow up to confirm scope and confidentiality before any work begins.

Process / 03

What happens after you brief us.

We respect that the firms briefing us run to procurement, panel and disclosure frameworks. Our intake mirrors those expectations.

  1. 01

    Senior review

    Your brief is reviewed by a senior investigator within four business hours. We confirm receipt and triage the matter to the right practice.

  2. 02

    Scoping call

    A 20–30 minute confidential call to confirm scope, capability, location and operational requirements. Cost and timing are discussed openly.

  3. 03

    Written terms

    You receive written terms detailing scope, fee structure, deployment window and reporting format before any work is performed.

  4. 04

    Deployment

    On signed approval, the file is opened, the senior investigator is assigned, and field or desk work begins inside the agreed window.

Offices / 04

Field-deployable from every capital.

Each office runs a resident field team led by a senior investigator. Regional briefs are handled through managed local partners under ProFact protocols.

  1. 01

    Sydney

    Head office · New South Wales

    By appointment
    Margaret Street Sydney NSW 2000

    View office
  2. 02

    Melbourne

    Field operations · Victoria & Tasmania

    By appointment
    Collins Street, Melbourne VIC

    View office
  3. 03

    Brisbane

    Field operations · Queensland & NT

    By appointment

  4. 04

    Canberra

    Field operations · ACT

    By appointment

Confidentiality / 05

Confidential by default.

Every brief is handled under documented confidentiality and data-handling standards from the moment it is received.

  1. Confidential from intake

    All enquiries are treated as confidential from intake. Nothing is discussed or actioned without your explicit authorisation.

  2. Controlled data handling

    Brief content is handled under our documented data handling protocols and is not retained beyond the engagement window unless a file is opened.

  3. Signed undertakings

    Where formal confidentiality undertakings are required ahead of disclosure, they are signed before scoping begins.

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